Privacy policy


Mallette s.e.n.c.r.l., its affiliated companies, and subsidiaries, including Mallette Actuaires inc. and Mallette syndics et gestionnaires inc., Gestion Bédard & Côté inc., Gestion Lemieux Tremblay Gagnon inc., Gestion Mallette Est-du-Québec inc., and Mallette inc. (collectively "Mallette," "we," "our," or "us") are committed to protecting the personal information of its clients, employees, suppliers, and other individuals interacting with Mallette ("you," "your," or "yours"). Accordingly, Mallette acknowledges the importance of respecting privacy and safeguarding personal information it obtains and holds, whether retained by itself or by a third party. Therefore, this privacy policy ("Policy") aims to inform you about how Mallette collects, uses, discloses, and retains your personal information in compliance with applicable privacy laws.

Collection of Personal Information

When you visit our website and as part of our activities as a multidisciplinary professional firm, we may collect various personal information about you, including:

  • Information related to personnel recruitment (resume, educational information, and any other information provided by the candidate to Mallette during the recruitment process).

  • Identification-related information and identification data necessary for providing services (name, first name, address, copies of identification documents, social insurance number, etc.).

  • Information allowing Mallette to contact you (name, first name, address, email address, phone number, etc.).

  • Billing-related information (billing address, banking information, payment data, etc.).

  • Information provided in the course of our service delivery.

  • Technical and usage information from our website (IP address, geographic location, browser type, visit duration, number of pages viewed, information collected through cookies, etc.).

If you provide Mallette with personal information about third parties, you must ensure that you have obtained the consent of these individuals before transmitting any personal information about them to us.

Our services and website are not designed for or intended for children under the age of 14. Therefore, please do not provide us with personal information about children under the age of 14 without obtaining the consent of the parent or guardian.

Use of Personal Information

We use your personal information for the purposes determined at the time the personal information is collected or as permitted or required by applicable laws, including for the following purposes:

  • Rendering or performing a service.

  • Preparing and presenting service proposals, engagement letters, or any other document or medium allowing us to present or offer our services to you.

  • Complying with professional and ethical obligations imposed by the professional orders that govern us.

  • Complying with our internal risk management obligations.

  • Developing or maintaining client relationships.

  • Conducting our administrative management, including billing and debt collection.

  • Personnel recruitment.

  • Processing payments.

  • Marketing purposes.

In addition to the above uses, we may also use personal information obtained through our website for the following reasons:

  • Improving your browsing experience by customizing the site.

  • Helping us create and deliver more relevant content to you.

  • Subject to compliance with applicable laws, sending you communications that we believe may be of interest to you.

  • Responding to and managing your requests submitted through our website.

Disclosure of Personal Information

Mallette is committed not to disclose your personal information for purposes other than those for which it was collected, unless required or permitted by applicable laws. However, in certain situations, Mallette may be required to disclose your personal information to third parties. In this case, Mallette ensures by contract that the third party meets our expectations regarding the management and protection of your personal information.

Retention of Personal Information

Mallette retains personal information for as long as necessary to fulfill the purposes for which it was collected or for an additional period if permitted or required by applicable laws. We store your personal information in Quebec but may sometimes disclose it outside of Quebec.

In the course of our service delivery, we retain records of mandates executed by Mallette personnel in our systems or at our offices. These records may contain personal information. Mallette is a multidisciplinary company; therefore, the retention periods vary depending on the services provided to you, in order to comply with the professional and ethical obligations of our professionals and our internal policies regarding data retention and destruction. For more information on the retention period of your records, please contact us at the contact information provided in Section VII ("Contact Us").

Any personal information stored in our backup servers is destroyed in accordance with the life cycle established by our internal policies.

Your Rights

You have various rights regarding your personal information, and in accordance with the applicable law in Quebec, you can demand:

  • Obtaining a copy of your personal information.

  • Inquiring about how your personal information will be processed.

  • Requesting an update of your personal information or correcting inaccurate or incomplete personal information.

  • Requesting the destruction, in whole or in part, of personal information about you, within the limits allowed by applicable laws.

  • Withdrawing your consent for the processing of your personal information, to the extent that consent is required under applicable laws.


Mallette employs a wide range of measures to ensure that your personal information is adequately protected and remains confidential, including:

  • Physical security measures, including passes for Mallette staff only providing access to our offices, limited access to the administration department, offices of professionals providing legal services, and offices of Mallette's senior executives, as well as locked filing cabinets and document vaults.

  • Technological security measures protecting our platforms, facilities, and computer systems.

  • Organizational and administrative measures, including training and awareness of our staff regarding the protection of personal information.

Contact Us

For any questions about our Privacy Policy, how we use your personal information, and if you wish to exercise your rights, please contact our Privacy Officer by email at [email protected] or by mail at the following address: Mallette s.e.n.c.r.l., 200-3075 chemin des Quatre-Bourgeois, Quebec City, Quebec G1W 5C4.

Third-Party Websites

Our site contains hyperlinks to other websites. We are not responsible for the content, accuracy of information, and privacy and personal information handling policies of these other websites.

Changes to the Policy

We may update this Privacy Policy and the cookie settings of our site at any time and without notice by posting a new version on our website. Therefore, we suggest consulting this Privacy Policy and cookie settings during all your visits to ensure that you stay informed about the methods used by Mallette in processing your personal information.