AI Agent Development for Businesses
Build a custom AI agent that simplifies access to information, automates tasks and supports your teams in their daily work.
An AI Agent Connected to Your Business Knowledge
The information your teams need is often scattered across documents, systems and folders. This fragmentation slows down information retrieval, complicates employee onboarding and leads to repeated requests for the same information.
Unlike a basic conversational AI tool, an AI agent can be designed around your processes, documents, business rules and objectives. Mallette develops custom AI agents that provide access to relevant information, assist with specific tasks and respect your organization's access permissions.
Our AI Agent Development Process
From identifying the right use case to deployment, we work with you to design a reliable, practical AI agent that fits the way your teams work.
Use Case Identification
We identify repetitive tasks, frequent requests, information searches and activities where an AI agent could deliver measurable business value.
Business Process Analysis
We examine user needs, process workflows, existing tools and operational challenges to clearly define the agent's role.
Data Preparation and Organization
We assess your documents, data sources and systems. We also establish the necessary access controls to ensure the agent uses reliable, organized and secure information.
AI Agent Design
We define the tasks the agent can perform, the questions it can answer, the information sources it should consult, and the rules and limitations that govern its behaviour.
Testing and Validation
We test the agent using real-world scenarios to assess the relevance of its responses, the quality of its results and its compliance with established rules.
Deployment and Continuous Improvement
We support your teams as they begin using the agent. The solution can then be refined and enhanced based on evolving needs, user feedback and changes to your organization's information.
What Sets Our Approach Apart
A Solution Tailored to Your Business
We don't develop generic tools. Every AI agent is designed around your processes, documents, business objectives and the actual needs of your teams.
Security by Design
Information sources, access permissions, data privacy and agent limitations are considered from the very beginning to help protect your organization's data.
Keeping People in Control
AI agents support your teams without replacing human judgment. We clearly define when human review, approval or intervention is required.
FAQ - AI Agent Development
What is an AI agent?
An AI agent is a tool designed to perform specific tasks, retrieve information or assist users by relying on documents, data, processes and rules established by an organization.
What is the difference between an AI agent and a tool like ChatGPT?
A general-purpose AI tool responds based on broad knowledge and general instructions. A custom AI agent is configured for a specific role and can use your organization's authorized information while following your business rules.
What types of AI agents can you develop?
Mallette can develop AI agents for document management, administrative tasks, financial operations, business processes and human resources. AI agents can also support employee onboarding, knowledge management and frequently asked internal questions.
Can an AI agent use our existing documents and tools?
Yes. Depending on your technology environment and available access permissions, an AI agent can be designed to retrieve information from policies, procedures, guides, reports, knowledge bases or selected data from your existing systems.
How do you protect the information used by the AI agent?
We consider data privacy, access permissions, authorized information sources and usage rules from the design stage. The agent is configured to access only the information required to perform its intended role.